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Melbourne Neuropsychology Services provides cognitive assessments to thousands of Australians. By using Vokke software, they are able to securely manage their patient records and store accurate diagnostic results. Melbourne Neuropsychology Services (MNPS) is a leading neuropsychology practice in metropolitan Melbourne. Their services include medico-legal, forensic, diagnostic and cognitive assessment across a broad range of age groups. Such an information-rich domain requires a strong IT support backbone. MNPS was stuck using legacy software which no longer provided the necessary storage and analysis requirements. A custom solution from Vokke now allows MNPS to automatically manage thousands of patients in a way that works for them. A way that is strategically unique to their business.

The problem

MNPS manages thousands of complex patient records. Each patient may have specific diagnostic criteria, payment details and referral information, as well as externally created supporting documents. This complex information environment was managed through a legacy FileMaker solution. This solution and its design philosophy were no longer relevant to the company. Storage and retrieval of records was slow and error prone, and the system possessed several severe technical limitations. There was no ability to report on or analyse cohorts of patients.

Every business has a unique way of doing business. These distinctive processes are often what makes them competitive, yet many feel they have no choice but to use cookie cutter, “one size fits all” software. A custom solution allows businesses to automate and accelerate what makes them great.

The solution

A Vokke software solution was planned that would solve many of the problems experienced by the clinicians at MNPS. Cloud based software was developed that allowed clinicians to access patient data in a secure yet accessible manner. By integrating their processes into the software, the solution provided a clear, intuitive way to automate data entry and analysis over their patients. Historical records were automatically migrated from their legacy application with no disruption to daily business operations.

  • A web portal was developed

    Patient records are securely accessible through a web portal. Multiple users have access to the system and records, with a powerful locking mechanism in place to ensure data integrity between users. Powerful reports can be generated in seconds, providing unprecedented business insights.

  • Strong encryption and storage

    Bank level over-the-wire encryption standards are used for all information travelling to and from the software. Similarly, all third party files are encrypted while in storage to provide maximum security levels of sensitive information.

  • Migration of legacy data

    All existing records were automatically migrated from the legacy application into the new software.

The benefits

  • Increased diagnostic ability

    With a better storage and recording mechanism, MNPS is better placed to manage their patients. No longer does information have to be unstructured and stored in files. Now, patient’s details can be accessed quickly and reliably.

  • Peace of mind

    With bank grade encryption standards, clinicians can feel comfortable knowing that their patient’s data is secure.

  • Critical insights are now available automatically

    MNPS is now able to answer key questions about their business. With integrated reporting and analytics, clinicians are able to identify trends within their patients, and obtain a deeper understanding of the level of service they are providing.

  • High availability

    The solution can be updated without having to update any computers inside the company, minimising disruption. Similarly, Vokke’s consistent service monitoring ensures consistent service availability every hour of the year.

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